Complaint

Sometimes we just get it wrong. Perhaps your claim has been unjustly denied. Or it takes too long for you to receive a response from us. Maybe we weren't clear in our small print. Or you can't reach anyone who can help you properly.

Complaint

Sometimes we just get it wrong. Perhaps your claim has been unjustly denied. Or it takes too long for you to receive a response from us. Maybe we weren't clear in our small print. Or you can't reach anyone who can help you properly.

Complaint

Sometimes we just get it wrong. Perhaps your claim has been unjustly denied. Or it takes too long for you to receive a response from us. Maybe we weren't clear in our small print. Or you can't reach anyone who can help you properly.

Still not satisfied?

In that case, you can contact our Customer Service manager. You will then also receive a response within 3 working days.

By post or by email:

RISK Verzekeringen
For the attention of Lisanne Suijker
P.O. Box 628
3500 AP Utrecht

Can't we work it out together?

If, despite everything, we are unable to resolve the matter together, you can contact the Financial Services Complaints Institute (Kifid).
We follow the binding decisions of Kifid’s Disputes Committee. You can also always take the matter to the civil court.

Kifid contact details:
Kifid
P.O. Box 93257
2509 AG The Hague
info@kifid.nl
www.kifid.nl

Our Kifid affiliation number: 300.008506