What now?
We are dedicated to handling your complaint with the utmost care and attention. Unfortunately, we cannot promise that we can satisfy everyone. Sometimes damage is really not covered.
Are you not satisfied? Please let us know. Tell us honestly what is going on and why. Within 3 working days, you will receive a response from us.
You can reach us via:
030 – 634 40 55 (Mon to Fri from 8.30 to 17.00)
Or fill in the complaint form below
Still not satisfied?
Then you can contact our customer service manager. You will also receive a response within 3 working days.
By post or by email:
RISK Insurance
c/o Lisanne Suijker
Postbus 628
3500 AP Utrecht
Aren't we getting there together?
Are you unable to come to an agreement despite everything? Then you can contact the Kifid Financial Complaints Institute (Kifid).
We adhere to the binding decisions of the Kifid Disputes Committee. You can also always take your case to the civil court.
Kifid contact details:
Kifid
P.O. Box 93257
2509 AG The Hague
info@kifid.nl
www.kifid.nl
Our Kifid membership number: 300.008506
Complaint form
To file a complaint, you can make use of the complaint form below.